Frequently Asked Questions

In order of randomness...

Is this site safe?

  1. Randomly is built on the Wix platform, which is an internationally recognized, safe, and secure platform for online shopping. You can learn more about Wix here.

  2. All Wix sites are SSL secure by default. You can learn more about SSL here.

  3. Randomly does not receive or collect any information regarding your banking or credit card details. Payments are managed entirely by a reputable specialist service provider.

  4. You can also check our terms of service and privacy policy for more details.

TIP: If you shop online frequently, it may be worth your while to read up on SSL, and the difference between websites starting in http:// and https://. This will help you stay safe online.

Can you send me a catalog of all your products?

All products that we have in stock are currently listed on this website. If you don't see the item you're looking for in our store, then unfortunately, we don't have it at this point in time.

What is your return policy?

If you are dissatisfied with your purchase, we're really sorry! Randomly has a 30 day refund policy. You can contact us so we can arrange collection of the item and we'll gladly give you a refund.

What is your shipping policy?

We ship anywhere in South Africa. All items are shipped using door-to-door delivery. Shipping costs are calculated per item and will be displayed to you on the checkout page. Kindly ensure someone is available at the address specified to receive the item. Unfortunately, we cannot ship outside of South Africa at this time.

What are my payment options?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • EFT Secure

  • Masterpass

Do you offer gift cards?

Unfortunately, we do not offer gift cards at this point in time.